Last Updated: January 3, 2017

Billing

We will invoice you monthly but reserve the right to bill at different intervals. We will provide you with a breakdown of the fees and charges payable in each invoice. Our internal records will be conclusive evidence of usage of the web development, design and hosting services (the "Service") and the charges payable by you. Notwithstanding this, you may dispute an invoice you reasonably believe that you are not liable to pay the charges because of an inaccuracy, omission or error in the invoice. For the avoidance of doubt, this does not affect your obligation to make payment in full by the due date. If the parties agree that the dispute is valid, your account will be credited the relevant amount.

We will invoice for, and you will be liable for all charges in respect of the Service commencing on and from the Service start date.

Unless otherwise expressly stated in the Service Agreement or Service task/project by phone or email, we will bill you in advance for 50% of the development service charges and 100% for the recurring charges.

We reserve the right to re-issue any invoice if any error is subsequently discovered.

You are liable for all charges whether or not you authorized the particular use of the service by another person and you will continue to be liable for the charges if you allow another person to occupy your premises or use the Service. You are liable for work orders, tasks and projects commenced by a person authorized by you through obvious interactions or by phone or email authorization from you.

Invoices shall be deemed to have been received by customer on the day the invoice is emailed to customer.

Billing Dispute

In the event that a Customer disputes part or whole amount of any invoice, the Customer shall send notice to WebCreate.com, LLC in writing (via email or letter) setting out the objection to the disputed amount within seven (7) working days in receipt of the said invoice. Such notice shall contain the following information:

  • Date and disputed invoice amount
  • Reason for dispute
  • Supporting documentation as appropriate

WebCreate.com, LLC will try to resolve the dispute within thirty (30) days of receipt of the Billing Dispute.

Customer shall pay the undisputed portion of the amount due in the invoice and may withhold the payment of the disputed portion until the time the amount is determined. Upon determination, if WebCreate.com, LLC proves the disputed portion correct, customer shall pay the amount due plus interest, at the rate of one point five percent (3%) per month on said amount from the invoice due date. However, if the customer is proven correct, WebCreate.com, LLC will then issue a credit note to the customer.

In the absence of resolution of the dispute within sixty (60) days, WebCreate.com, LLC and customer shall mutually agree on and appoint a single arbitrator in Grand Junction, Colorado, to resolve the dispute. The decision made by the arbitrator shall be final and binding upon both Parties.

Payment

You must pay all fees and charges by due date specified in invoice. Failure to make payment will constitute a material breach of the Service Agreement such that WebCreate.com, LLC has the rights to, or may immediately, suspend and/or terminate any or all of the Service, provided that three (3) business days notice of such suspension or termination has been provided to you by WebCreate.com, LLC and the relevant invoice still remains outstanding.

We reserve the right to charge interest at 3% per month on any part of the charge not paid to us by the due date. You will be liable to pay to us all expenses (including reasonable legal costs and expenses and the fees of our debt recovery agents) incurred by us in relation to recovering payments due under Service Agreement or for Service task/project.

We reserve the right to withdraw any discounts that you receive from us in connection with the supply of the Service where payment is not received.

Where we become liable to any penalties or interest as a result of the late payment of payments to our vendors due to your failure to comply with the terms of the Service Agreement or your obligations under any applicable law, then an additional amount equal to those penalties and interest will be payable to us.

Payment Options

Available payment options:

  • Checks drawn on the U.S. funds
  • Electronic Funds Transfer (EFT, Direct Deposit)
  • Credit card payment (Visa, MasterCard, American Express)
  • PayPal payment

Late Payments

WebCreate.com, LLC assesses a monthly finance charge for development or hosting invoice payments made beyond specified credit terms. Credit terms are specified in your Service Agreement and on each invoice ("Due Date"). A finance charge will be assessed at an annual rate of 12% or 0.0329% per day for each day an invoice is past due. The date a development or hosting invoice is due is calculated as invoice date plus credit terms. The days past due will be calculated as due date minus the date funds were received by WebCreate.com, LLC. A credit card processing fee will be added to PayPal invoices 7 or more days past due date.