Resident services, online and easy to find.
Grand Junction Housing Authority provides affordable housing across Mesa County. When their old host and designer stopped supporting them, we moved the site quickly, then redesigned it, along with a partner organization’s website.
- Client
- Grand Junction Housing Authority
- Sector
- Public housing
- Work
- Emergency migration, full redesign
- Also built
- A partner organization’s website
The resident services page is live today. The two smaller views are our homepage redesign concept.
The challenge
A housing authority’s website can’t simply go dark. When GJHA’s previous host and designer stopped supporting them, the site had to move fast, without interrupting the residents and applicants who rely on it.
Behind the move was a bigger need: residents, applicants and landlords each come to the site to get something done, not to read about the agency.
Why it works
We moved the site first, then redesigned it. Every service residents use is one click from the contact page, with plain descriptions of what each one is for.
And because GJHA stayed with us for multiple projects, including a partner organization’s website, both sites share the same standards and the same care.
Services residents can use online
Six common needs, each with a clear button and a one-line explanation of when to use it.
Maintenance requests
Residents submit routine work orders online. Emergencies are directed to the phone line right on the form.
Tenant concerns
Written requests and concerns from residents of GJHA-managed properties, submitted in one place.
Customer service survey
Residents rate their experience and suggest improvements.
Paper forms
PDF copies of every form for anyone who prefers paper.
Career opportunities
Open positions at the housing authority, kept current.
Report fraud
A discreet way to report fraud directly to the authority.
What we built
- A fast, unplanned migrationThe site moved quickly off a host and designer that had stopped supporting it.
- A complete redesignThe entire website rebuilt around what residents, applicants and landlords need to do.
- A partner organization’s websiteA second site for a partner organization, built to the same standard.
- Ongoing careThe same team keeps both sites current as programs and properties change.
We have used WebCreate for multiple projects over the last few years. They really came through for us when we had to make a fast, unplanned migration off of an old host and designer that was failing to support us, and eventually we had them completely redesign the entire website, and a partner organization website. They have always delivered on their promises and met or exceeded our expectations.
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