A website that’s safe to visit, even when someone is watching.
Hilltop’s Latimer House offers confidential support for survivors of domestic violence and sexual assault. Its website is often someone’s first, careful step toward help, and an extensive library of education and support.
- Client
- Hilltop Community Resources
- Program
- Latimer House
- Work
- Bilingual help and education site
- Languages
- English and Spanish
The challenge
A survivor may be reading on a shared computer or a monitored phone, sometimes with the person causing harm nearby. The site has to deliver help quickly and get out of the way just as quickly.
For survivors who speak Spanish, a machine translation isn’t good enough when the subject is safety.
Why it works
Every design decision starts from the visitor’s safety: fast pages, a calm tone, help that’s always one tap away and a way out that’s always one tap away too.
The same thinking applies to anyone who needs discretion, from survivors to patients researching a diagnosis.
Safety, built in
The features that matter most are the ones a visitor may need in a hurry. They sit on every page, in both languages.
Quick Exit and the crisis line, always visible
A Quick Exit button and the 24/7 crisis number sit at the top of every page, without hunting through menus.
Guidance before anything else
First-time visitors learn how to leave fast, by the X or by pressing Escape twice, and why to clear their browser history.
A real Spanish site
The full site for Spanish speakers, with the same Quick Exit and crisis line, indexed so it’s found in Spanish searches.
Also part of the work
- An extensive education and help libraryGuides on safe browsing, understanding intimate partner violence, sexual assault resources and how to help someone you care about, alongside help creating a safety plan.
- History-safe browsing guidancePlain guidance on browsing safely and clearing history on computers and phones.
- Accessible to everyoneDesigned to work with screen readers, keyboards and phones.
- One network of websitesBuilt alongside the other Hilltop Community Resources sites, so every program shares the same care and the same safeguards.
From start to finish, [the WebCreate team was] knowledgeable, thoughtful, and incredibly responsive. They offered us choices and clearly explained the “why” behind each recommendation, guiding us toward solutions that fit our unique needs while honoring our mission and identity.
It was also clear how much intention they brought to the work: they built our sites to be accessible for people of different abilities and ensured the entire network could be fully translated into Spanish — indexed properly so Spanish-speaking community members can easily find our services online.
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